Service Level Agreements
DFT Premium Care
A Premium Care Support Agreement from DFT ensures high-performance operation and superior cost efficiency. Inclusive Preventive Maintenance extends the useful product life by identifying potential issues with performance and environmental conditions before they result in failures when you least want them. Premium Care provides you peace of mind with the knowledge that your equipment is running at maximum efficiency.
Premium Care Support allows you to concentrate on your core capabilities by utilizing DFT Technical Support experience to diagnose problems and supply advanced exchanges of spare parts from dedicated stocks. The support process minimizes downtime and improves productivity whilst, at the same time, allowing you to control costs and accurately budget for support.
- On-site and 24x7 telephone support from experienced, factory-trained engineers
- Dedicated spares stocks
- Ensures equipment is maintained in optimal condition
- Identifies and prevents problems before they occur
- Inclusive of all local import taxes and duties
- Additional discount on training and consumables
- Multi-year agreements protect against inflation
DFT Pro Care
DFT Pro Care Support is designed to minimize downtime, improve productivity and provide peace of mind. 24x7 telephone support ensures that a DFT technical expert is always available to provide the best advice and service possible. Dedicated spares stocks with advanced exchange shipment ensure that you will receive service parts in the shortest timescale, without the time consuming process of advanced purchase.
- 24x7 telephone support from experienced, factory-trained engineers
- Dedicated spares stocks
- Budget protection
- Minimizes downtime
- Improves productivity
- Multi-year agreements protect against inflation